Refund and Return Policy
Welcome to Todaya and Always Art. Our Refund and Return Policy (“Policy”) is crafted to ensure transparency, fairness, and satisfaction for our valued customers. Please take a moment to familiarize yourself with our policy regarding refunds and returns of artwork purchased through our website (“Website”). If you have any questions or concerns about our policy, please do not hesitate to contact us at info@todayalwaysart.com.
1. Refund Policy
1.1. At Todaya and Always Art, we curate a collection of unique and high-quality artworks created by talented artists. We stand behind the authenticity and craftsmanship of our products. As such, all sales are considered final, and we generally do not offer refunds.
1.2. Exceptions to this policy may be made in rare circumstances, such as if the artwork is significantly different from its description on our website or arrives damaged. In such cases, please contact us immediately at info@todayalwaysart.com with detailed information and supporting evidence, including photographs of the artwork and packaging.
1.3. Requests for refunds will be reviewed on a case-by-case basis. If a refund is granted, it will be processed within [number of days] of approval and issued to the original payment method used for the purchase. Please note that the refund amount may be subject to deduction for processing fees or restocking charges, as determined by Todaya and Always Art.
2. Return and Exchange Policy
2.1. As each artwork featured on our website is unique and handcrafted by individual artists, we do not accept returns or exchanges for reasons other than the artwork being significantly different from its description or arriving damaged.
2.2. We do not offer exchanges for different artworks. We encourage our customers to carefully review the detailed descriptions, dimensions, and images provided on our website before making a purchase to ensure that the artwork meets their expectations.
3. Non-Refundable Items
3.1. Certain items are not eligible for refunds, returns, or exchanges, including:
- Custom-made or personalized artworks.
- Artworks that have been altered, damaged, or modified by the customer.
- Artworks that are returned without prior authorization or after the specified timeframe.
4. Partial Refunds
4.1. In exceptional circumstances where a refund is granted, such as for damaged or significantly different artworks, the refund amount may be subject to a deduction for processing fees or restocking charges. The amount of the partial refund, if any, will be determined at the discretion of Todaya and Always Art.
5. Limitation of Liability
5.1. Todaya and Always Art shall not be liable for any damages, including but not limited to incidental, consequential, or punitive damages, arising out of or in connection with the use or inability to use the artworks purchased from our website.
6. Contact Us
6.1. If you have any questions, concerns, or require assistance regarding our refund and return policy, please contact us at info@todayalwaysart.com. We value your satisfaction and are committed to providing exceptional customer service.
